~-~-~ FAQs ~-~-~

Based out of West Oakland, Get Circuit Bent provides free, open-source education and edutainment content with the goal of fostering a community of creative technologists centered around a culture of knowledge as a freely shared resource. This website serves as a storefront/distribution hub for all we do!

If you have a question you can’t find an answer to, wanna ask about commissions, or just say howdy, the best way to contact us is by email at [email protected]. We both check that one and somebody will ping you back!

Commissions for custom builds and Circuit Bending are currently open! See below for details/FAQs on the process.

  • First off, how much does it cost?
    • That’s going to vary wildly depending on the project. But as a rule if your budget isn’t triple digits probably don’t bother asking? I appreciate the interest, and I’m not trying to be rude about it, but I have plenty of my own passion projects to work on and commissions are a way to fund those.
    • That said, I will work with you to figure out how to get the most out of your budget. So be open with me about your budget! If you have $700 to spend and tell me $500, you aren’t saving $200, you’re getting $200 less cool stuff. Which doesn’t bug me one bit, I’ll work with whatever you tell me; but you can shoot yourself in the foot that way.
  • How do I know you aren’t gonna fry my cool stuff?
    • You don’t!
    • Not to freak you out or discourage you, but one of the realities of circuit bending and experimental mods is there’s a risk your cool thing gets cooked. There’s really no getting around that, so I think the best way to handle that is to be up front about it and make sure everyone is cool with exactly how we’ll handle it if that does happen (even though nobody wants it to).
    • First off, if it’s something I can fix, I will. If I blow up a replaceable part, it seems only fair I should replace it. If that happens I’ll let you know immediately and we’ll sort out the specifics of getting it fixed.
    • If it’s dead dead and I have no idea how to bring it back:
      • You won’t pay me anything. I think that’s obvious, but just to be clear I won’t charge you for breaking your stuff.
      • If I ordered parts and there was an advance I’ll return any leftover advance money. Money I already spent on parts will be handled on a case by case basis, but if I can use those parts for other projects/return them I’ll refund those costs (this will be the case in most scenarios).
      • If you want it back, I will ask you to cover the cost of return shipping. If you don’t want it back you can ask and I’ll let you know if I’d be willing to buy it for scrap parts, but fair warning that price won’t compare at all to what a working one is worth.
      • Again that’s only at your request, I’m not running a weird chop shop or something sketchy like that.
    • I’m open to other arrangements if you have concerns about this. My biggest thing is making sure we’re on the same page before I take any money from you. Hopefully it will never come up, but nobody wants to figure those details out after the fact.
  • Okay I’m cool with that; so logistically how does this work?
    • First we’ll come up with an initial design. Give me any and all inspirations, asks, etc. Be as super specific or as vague as you want! We’ll figure out what we want to do and I’ll give you a quote based on that design.
    • When we settle on a design and a price, we’ll determine if there is an up-front cost for any parts I need to order. Once that payment is made I’ll put in any orders.
      • I try to avoid this whenever possible, but you’ll know about any exceptions to that rule up front. Since you’re sending me your gear I don’t want to take money too unless I absolutely have to.
    • If I’m customizing/bending a piece you already own, you’ll ship it to me (you’ll cover the shipping cost) after any parts I’m waiting for arrive (that way it’s not just sitting in my closet while parts are in the mail).
    • Once it’s done, I’ll get it packed up and see how much return shipping will cost. I’ll let you know and you’ll pay the remaining balance for the project, plus the return shipping.
    • Once payment is in, I’ll mail it off!
  • How long will this take?
    • This also varies by project and we’ll talk about it when figuring out pricing. But to give an idea, assume 6-8 weeks.
    • I consider and treat this work as an artistic endeavor, so please be patient!
      • As a rule I will give you an update every week, or more often if I am hitting milestones or run into preference questions for you.
      • I try to be very collaborative with these projects so expect me to bug you a bunch! If we end up having to wait on parts or something you might not get an update for a few days, but you’ll know if that’s the case.
      • I will also keep you updated throughout on any issues etc. we run into and how they might impact the timeline.
      • And just as a heads up since I’m an impatient person myself and I feel like I would do this: don’t get frustrated if you see me posting other projects, videos etc. while working on yours. I tend to juggle multiple things and like to think I manage my time pretty well. I promise I’m not ignoring your stuff!
  • Okay, I wanna do this thing! How do we get started?
    • First step is just to shoot me an email at [email protected] or DM me on one of my socials to talk about what it is you wanna do.
    • If you DM me and I’m not responding it’s cause I’m bad at social media, not that I’m ignoring you. In that case, just email me.
  • How long will it take to get my stuff if I give you money?
    • The short answer is: Yes, you will get your stuff.
    • The longer answer is that it varies.
      • Some items are handmade to order. The stock on indicates if I have the parts on hand to make these items for you. But if it says in stock, I should be able to get it in the mail in 1-2 weeks at most, but usually it’s a bit faster.
      • Other items like mod boards and DIY stuff is already made, so if it’s in stock it ships out within a couple business days.
      • Backorders mean that I have to order parts and that can take a while. How long varies quite a lot, but to be safe assume 1-2 months.
  • What if I don’t want to give you money?
    • That’s a-okay! Most of my projects are open source and you can build ’em yourself. You might even improve my code! Everything is available on my GitHub.

United States (including Hawaii and Alaska):

IMPORTANT: The Untracked shipping method uses basic flat mailing and is, well, untracked. I cannot guarantee untracked packages since I can’t track them either, so unfortunately I can’t offer any refunds etc. if there is an issue with delivery.

I’ve never had any major issues with that, but I want to be super up-front about the no refunds/guarantees thing.

International Rates:

Unfortunately shipping outside of the U.S. is extremely expensive.The rates are calculated by USPS at checkout.

First Class Envelopes:

The cheapest way to send things is with a First Class Envelope; this is only available for documents. I think that little sheets of plastic or composite with writing on them definitely count as documents, but I also include a postcard or something similar just to make sure any customs/postal workers can recognize that these are documents.

This option was built manually, and may accidentally appear on orders that do not qualify. If that happens I’ll refund your order and email you to let you know you’ll need to use a different shipping method.

But as a reminder, since letters aren’t tracked I can’t offer any guarantee or refund if it doesn’t show up (same as the domestic First Class).

Checkout Issues:

If your country is not available at checkout, or you run into any other issues, email me and I will see if I can get it squared away!

Returns, refunds, and all other issue resolutions are handled on a case-by-case basis. Please reach out to me at [email protected] and I will help troubleshoot and work with you to find a solution to your problem.

As mentioned in the Shipping Policy, I cannot offer any guarantee on shipments without tracking; so please be aware when selecting untracked shipping that I do not provide refunds/replacements for any untracked items that do not arrive.

Reviews are awesome, and they help me out a ton just by letting folks know this website is legitimate! So please leave honest reviews; even if they’re negative that helps me learn what I need to improve.

I think it’s pretty common sense, but for legal reasons here are the Terms and Conditions for reviews:

  • I reserve the right to remove reviews if they are in any way offensive.
    • I won’t remove stuff just because it’s negative.
    • The definition of offensive is entirely my call.
    • Example:
      • “Get Circuit Bent sucks, don’t give them any money” is fine, I won’t remove it.
      • “Get Circuit Bent ******* sucks and I hope those ***** choke on a *******!” is not cool and I will remove it.
  • I reserve the right to use your review for marketing, advertising, whatever else.
    • Reviews are public, so I don’t expect this would be an issue.
    • When you leave reviews you have a variety of ways to anonymize it, so I won’t be spreading anything you haven’t publicly shared.
  • I reserve the right to use any photos/videos/other files you upload for marketing, advertising, etc.
    • By default I will keep these anonymous, but if you want to be tagged/credited on social media, just put your handle/platform in the review.

All the fun legal stuff! By using this site, you agree to the following terms and conditions:

Parties/Definitions:

This agreement is between Get Circuit Bent LLC (hereafter referred to as “GCB”) and all persons (hereafter referred to as Users) accessing www.getcircuitbent.com (hereafter referred to as “Website”).

This agreement is effective as of the published date. Use of the website constitutes agreement to all terms, conditions, and policies published on the website, effective as of their posted date.

User Accounts

Users are responsible for the security of their account and any information therein.

Users are also responsible for adherence to all laws and ordinances (such as age restrictions) held by their country/state/locality. GCB is not responsible for any breach of law related to the use of the website.

User Accounts may be terminated  by an administrator for any behavior/language that the administrator deems offensive.

Purchases

All purchases are processed via PayPal. Payment information is secure and confidential.

All purchases are final. The Returns/Reviews/Refunds section of the FAQs page describes specific policy for how User issues are handled.

Prices may be updated at any time. 

All taxes are included in the listed price of the item.

All charges, fees, and totals will be displayed clearly before purchase is authorized. By purchasing, the User agrees to pay all charges.

Purchase errors are handled on a case-by-case basis. Contact [email protected] with any issues or errors.

Shipping

All shipping is done via USPS unless otherwise specified by the user at checkout.

Shipping policies are described under the Shipping section of the FAQs page.

Lost/stolen packages are the responsibility of the carrier. GCB is not liable for any loss occurring after receipt by carrier.

Any fees imposed by the receiving country (customs fees, tariffs etc.) are the responsibility of the User. GCB cannot be held liable for any such expense. 

Printify Items

Some items for sale on the website are fulfilled by Printify. GCB is not responsible for any issues or losses associated with products or shipments fulfilled by Printify. 

Use and Copyright

All content on the website (including graphics, text, files) is the sole property of GCB and is protected by United States copyright law.

Users may access and view all content for personal, non-commercial use. Any reproduction, distribution, modification, or commercial use without explicit permission is strictly prohibited.

All third party content linked, embedded, or hosted on this site is the sole property of the creator/publisher and should be used in compliance with terms set forth by that third party.

Liability

GCB is not liable for indirect, incidental, special, or consequential damages arising from the use of the website or associated services. For example,  GCB is not liable for any lost profits, data loss, or other financial losses.

GCB is not responsible for injury or other damages resulting from the improper use of products purchased from the website. All product instructions and warnings should be followed at all times.

The website may experience downtime, technical issues, or other interruptions impacting website functionality. GCB is not liable for any losses resulting from these events. 

GCB strives to maintain service quality, but cannot guarantee uninterrupted access.

GCB is not liable for the content, privacy practices, or any other risks or damages associated with the use of external sites or third-party services linked or shared on the website.

GCB strives to provide accurate information about products, pricing, promotions, etc.; however, errors or omissions may occur.

Data/Privacy

The website collects information from users (names, contact details, payment information, etc.) only to the degree necessary for the site to function and fulfill purchases. This information is not sold or shared to any other parties except as necessary for fulfillment of purchases/services agreed to by the User (ex. USPS and PayPal are given some of this data to process payment and ship items.

The only cookies and usage data collected by the website are those required for the website and associated analytics to function. This data is not sold or shared with any third party beyond fulfillment of these necessary functions.

Governance

GCB prefers to resolve disputes directly without the involvement of courts or third parties. Please contact [email protected] to discuss any disputes, grievances, or claims.

GCB is subject to the laws, courts, and jurisdictions of the United States of America, the state of California, the county of Alameda, and the city of Oakland. Any and all legal disputes must be filed in accordance with laws and procedures where GCB is subject. 

All disputes must be limited to individual claims. Use of this website constitutes agreement by the User to waive any right to class or other group action. 

Policy Updates

This document and all other policies on this website are subject to change. Changes will be publicly posted, and effective as of the posting date.

Continued use of the website constitutes acceptance by Users of all changes and updates.

 

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